Frequently asked questions
Are the prices already discounted, or do I need to apply a promo code?

All sale prices are already reflected on the website. No promo code is required at checkout.

Can I use another discount code or promotion on my sale order?

End of Season Sale discounts cannot be combined with any other promotional offers or discount codes.

However, previously issued Credit Notes can be redeemed on sale purchases with assistance from our Customer Experience team via WhatsApp.

Are all products included in the End of Season Sale?

Only selected products are included in the End of Season Sale.

Are accessories included in the sale?

Yes, but only selected accessories are available during the sale, subject to limited stock.

Are sale items available in limited quantities?

Sale items are available in limited quantities and are sold on a first-come, first-served basis.

Will sold-out sizes be restocked?

Restocks during the sale are unlikely due to limited inventory. In rare cases, a size may become available again if an order is cancelled before dispatch.

What if the item I want is sold out?

Once a sale item is sold out, it is unlikely to be restocked during the sale. However, the style may still be available later at its full MRP.

Can I customize a sale product?

No. Sale products cannot be customized at the discounted price.

If you would like a customized version, it must be ordered at the full retail price, and delivery timelines may be longer as a fresh piece will be created for you. Please note that customization may not be available for every style. For assistance, contact our Customer Experience team via WhatsApp.

What is your return and exchange policy for sale items?

All End of Season Sale purchases are final.

Returns and exchanges are not accepted for sale items except in the unlikely event that you receive a damaged product. In such cases, a refund or Credit Note may be issued after verification.

Can I exchange my sale purchase for another size?

Sale products are not eligible for size exchanges.

Can I alter my sale purchase after delivery?

Yes, basic alteration requests can be accommodated before your order is delivered, subject to an alteration fee. Please contact our Customer Experience team as soon as possible after placing your order to request an alteration.

Can I use a Gift Card or Credit Note during the sale?

Yes. Gift Cards and previously issued Credit Notes can be redeemed during the End of Season Sale.

If you experience any issues applying them, please contact our Customer Experience team via WhatsApp and we'll be happy to assist.

Is the End of Season Sale available online and in stores?

The End of Season Sale is available both online and in participating stores. Product availability may vary by location.

How long will the End of Season Sale last?

The End of Season Sale will continue until 19th July or until stocks last, whichever is earlier. As sale inventory is limited, we recommend placing your order at the earliest to avoid missing out on your preferred styles and sizes.

Can I cancel or modify my order after placing it?

Due to the high volume of orders during the sale, cancellations or modifications may not always be possible. Please contact our Customer Experience team immediately after placing your order, and we'll do our best to assist.

Will delivery take longer during the sale?

Due to increased order volumes during the End of Season Sale, deliveries may take slightly longer than usual. We appreciate your patience and understanding.

How can I track my sale order?

You can track your sale order by visiting our Order Tracking page and entering your Order ID along with the email address or phone number used to place your order.

What are the shipping charges during the End of Season Sale?

Shipping is FREE on orders of KWD 75 above.

For orders KWD 75,and below a shipping charge of KWD 5 will be applied at checkout.

Which payment methods are accepted during the End of Season Sale?

We accept all major payment methods including debit and credit cards (Visa, Mastercard, American Express, etc.), PayPal, Net Banking, UPI, mobile wallets, and Apple Pay.

Do I need to create an account on ampm-kw.com to place an order?

No, you can easily place an order without having an AMPM account. However if you set up an account with AMPM, it will enable you to view your order history, receive timely updates on new arrivals, our upcoming events and offers.

I have an account with AMPM but I forgot my password. How do I access my account?

If you have a registered account with AMPM and you forget your password, click on the 'forgot password' link provided and fill in the email ID or mobile number you have used to register your account. We will send you an email to reset your password. All you have to do is simply login to our website with your Email Address and your new password to access your account. You will receive an email that will prompt you to set up a new password.

Is it possible to make custom garments?

Yes, we do offer customization on select garments, which includes modifying the size of the garment according to your preference. To know more, please contact us at ampm@ampm.in or on Whatsapp.

Are the colours of the products shown on the website accurate?

We make every effort to accurately display the attributes of all our products, including the colours; however, the actual colour you see may vary slightly due to photographic lighting sources or your display screen settings.

Do you ship just within Kuwait or worldwide?

We provide shipping within Kuwait & to International locations. We have arrangements with leading Kuwait & International logistics providers to handle your orders.

How do I order a garment that is out of stock?

If a specific garment is out of stock, you can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you.

How do I track my order?

As soon as your order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track your delivery. It is possible to check the order status at any time by entering the Order Number at the link provided along with Tracking Number. Registered users can also find all information related to their orders on the 'Track your order' page under the 'Get in touch' section.

Can I get my order gift-wrapped?

All products delivered from AMPM arrive in suitable AMPM packaging, we do not offer any additional gift wrapping services at the moment.

Can I purchase a Gift Card online?

You can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you.

How do I use a Discount Code or Gift Card?

"Once you are ready with your order, simply follow the steps mentioned below:

  • Click on 'Proceed To Checkout'.
  • Fill in your contact information and shipping address.
  • Enter the Discount Code or Gift Card Code in the Apply Code section and click 'Apply'.
  • Your cart value will get updated and the new amount will get reflected in 'Subtotal'.
  • Once you have reviewed your delivery information, click on ‘Continue to Shipping’."
Can I add items to an existing order?

Once you have confirmed and placed an order, it is not possible to add items to it. You are requested to place a fresh order for any new items. Additionally, you can make modifications to your existing order i.e., change colour (subject to availability) or size or both within 24 hours of placing the order. To make a modification, please connect with us on ampm@ampm.in or on Whatsapp and we will try to help you in the best way possible.

Can I cancel an order?

Do note: We do not offer refund for cancelled orders but offer credit notes against the cancellations. You can cancel your order within 24 hours of placing it, without any extra charges. To make a cancellation, please write to us on ampm@ampm.in or contact us on Whatsapp. Once your order is found eligible for cancellation, our team will issue a refund against it in the form of a credit note, that is redeemable within 180 days from the issue date.

How much time will it take for an order to be delivered?

All orders are shipped from our central warehouse in Delhi NCR. We will share regular updates about your order from dispatch to delivery via Email & SMS details provided by you when placing the order. The delivery status is also available on your registered account on ampm-kw.com Domestic Orders: The Standard Delivery for within India is 6-10 business days. International Orders: The Standard Delivery for international orders is 10-14 business days. While we service worldwide, there may be countries or regions that are under restrictions or political sanctions. To know more about our Shipping Policies please write to us on ampm@ampm.in or contact us on Whatsapp.

What shipping method does the website use?

We ship our products through third party shipping partners like Blue Dart, DHL & Aramex.

What are the charges for shipping within Kuwait ?

Shipping to customers within Kuwait is free for all orders.

Can I change the shipping address of my order?

Unfortunately, we are unable to redirect your order once it has been dispatched from our warehouse. Therefore, we request you to provide a suitable shipping address so that we can deliver your order as per the schedule.

How can I pay for my order?

"We accept the following modes of payment:

  • 1. Debit Card
  • 2. Credit Card
  • 3. Net Banking
  • 4. Digital/ Mobile Wallet"

    • In case of any issues, you can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you.

    Does ampm-kw.com charge sales tax?

    All prices are inclusive of taxes and custom duties.

    What are the Customs and Import Duties on International shipments?

    All prices are inclusive of taxes and custom duties.

    How do I exchange an item?

    To know more about our Exchange Policies, kindly visit here. Here

     What should I do if I receive a different item from the one that I had ordered?

    We ensure that we always deliver the right product to you. However, in any case you receive a wrong order, you can notify us within 24 hours with your order number by contacting us on ampm@ampm.in or on Whatsapp

     What do I do if my order is received in a damaged condition?

    You can simply get in touch with us at ampm@ampm.in or contact us on Whatsapp and our Customer Operations team will assist you with reverse pickup and arranging a replacement piece.

     What if I am not available when you deliver the merchandise?

    Our delivery partner may make upto 3 attempts to connect with you to have your order delivered after the original attempt to deliver. Following this, the order will be returned to AMPM Pvt. Ltd. Kindly note, we will be unable to refund against undelivered orders.

    How do I return an item?

    To know more about our Return Policies, kindly visit here. Here

    Is the online merchandise safe?

    We ensure the following

    • Rigorous sanitization of the warehouse on a regular basis
    • Daily thermal screening of all employees at the entry gate
    • Standard social distancing regulations followed
    • Wearing personal protective equipment
    How do you ensure safe delivery?

    We are always working towards providing a responsible and safe shopping environment to our customers. Following WHO-approved guidelines, we have made specific arrangements with our logistics provider to ensure contactless deliveries and payments.

    What happens if a product is returned by the customer?

    Once a product is returned, it is kept in isolation for at least 48 hours. The merchandise is then duly cleaned and disinfected before sending it back to the warehouse. To know more about our health and safety measures, please contact us on ampm@ampm.in or on Whatsapp